Warranty Policy

 

Evapers.com is proud to offer a 20 day from time of purchase warranty against manufacture defects. Evapers must be informed of the issue within 20 days of sale for our warranty to be valid. Evapers reserves the right to instruct the customer on the proper usage of the device to correct any issues. This does not apply to product stated to not have a warranty in their description, such as sale and clearance products.

Customers have 2 options returning goods once Evapers has been contacted and the warranty return has been approved by us.

 

1) The customer can purchase the replacement on the site paying full price including shipping if applicable. When the returned goods have been received a refund will be issued for the purchase price plus the $8.00 shipping charge using the method that the goods were purchased with. This option allows you to get the replacement as quick as possible, and also allows you to purchase additional product beyond what is being replaced with your shipping cost refunded.

 

2) The customer can mail the defective item back to Evapers. Once received Evapers will send out the replacement item using regular post.

 

- Evapers does not accept returns of items that are not defective due to a manufacturing issue. Evapers does not accept returns of items that have been damaged by the user, and reserves the right to determine if that is the case when the goods are returned. Evaper's decision is final.

- Evapers does not accept returns of e-juice, cartridges or kits due to sanitary reasons. All goods returned under warranty are destroyed and not resold.

- Claims on missing or damaged products in shipments must be made within 2 business days of the date shown in Canada Post's tracking that the order was received. .

- Orders processed but not yet shipped are subject to a $15 restocking fee on cancellation

- Items returned must be shipped by a trackable method (i.e have a tracking number). Evapers is not responsible for any items shipped without tracking.

- Authorized to return goods are subject to a restocking fee.

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